FAQs
 

Below are some of the questions that we are commonly asked. If you can't find the answer that you're looking for, please feel free to contact us. A member of our team will be happy to answer any questions or queries that you have.

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Can you deliver temperature controlled items?

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Yes, we can, in small quantities. We use portable units for temperature controlled transportation. The units have a capacity of 32 litres and a temperature range of 8 to minus 30 degrees Celsius. Quality control readings from the unit can be provided as required. Our units are ideal for carrying a small number of samples of any kind.

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We can also supply dry ice and carry dry ice shipments.

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Do you deliver eBay style items?

 

No, we do not do any eBay or auction site style deliveries.

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Do you make deliveries for the public?​

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We are a strictly business to business service, so unfortunately, we do not carry out any deliveries for private individuals who are not operating on behalf of a business/organisation.

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What are your opening hours?

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We operate a 24/7 service for account holders. Outside of office hours, all calls are redirected to our out of hours phone. Please note that our office and unit are usually only occupied during these hours:

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• Monday to Thursday - 08:00 to 17:00

• Friday - 08:00 to 16:30

• Saturday and Sunday - Closed​

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Without prior arrangement, all deliveries or collections into us must be made during these hours.

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Is an account necessary to work with you?

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An account is not required in order to use our services. However, if you require credit terms, then an account must be set up.

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How do I book a courier?​

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You can book via email by clicking here, or you can call us on 0151 548 7925. If booking by email, please provide as much detail as possible.

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How Much is Your Goods in Transit Insurance?

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Our goods in transit insurance policy for dedicated vehicle delivery services is £50,000.